Define service
ITIL glossary defines service as
“A means of delivering value to Customers by facilitating outcomes customers want to achieve; without the ownership of specific costs or risks"
“A means of delivering value to Customers by facilitating outcomes customers want to achieve; without the ownership of specific costs or risks"
What is ITSM – IT service management?
A set of specialized organizational capabilities for providing value to customers in the form of services.
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